When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.
I was in for service for an Optima with an engine issue. Before bringing it I had reached out through online contact and I was impressed through the whole process with the excellent communication and updates I received after dropping it off. Luke Munroe the service manager I dealt with sets the bar for excellent customer service. Thank you Luke, and thank you Kia Canada.
a month ago
Today I went to Applewood Kia Surrey location and man I have nothing but great things to say about this location. From when we first walked in, right to the end it was nothing but a positive and great experience. We were greeted by John, he then took us to his desk pulled out a piece a paper and ACTUALLY LISTENED TO US AND WHAT WE WANTED. He wrote everything down and I mean everything and every little detail. We were expecting to this take not very long as we've been to other dealerships and no one trested us this way, let alone took out so much time with us. Between the receptionist and John making sure we have everything we wanted, right down to tea and water. After going back and forth, looking for the right car, even at another location. John and his management team; Tony and Jonah brought us exactly and I mean EXACTLY WHAT WE WERE LOOKING FOR. We fell in love with this SUV and we knew our kids would as well. He literally took us out for a test drive, not like the rest of the dealerships out there. Where you feel like it's a road test and around the block. It was literally, do you know the area? Yes, well drive wherever you want to go. Went for a nice long test drive and well we fell IN LOVE!!!! We were sold! After John had did his part, one of his lovely management team members; Tony came and sat with us, chatted and made sure everything was great. All around this experience was fantastic, words cant even explain it. Applewood Kia Surrey, doesn't make you feel like just a customer they make you feel like family. I highly recommend this location and all its staff. If I could more than 5 stars I would!!! Great job guys from reception, to management, sales and the financial team I couldn't be more pleased with everything and the experience... I will be recommending you guys to everyone.
a month ago
Apple wood Kia Surrey is a good place. There sales and service team are very honest. My wife and I have purchased 3 cars from here. We would not trust another dealership with our car, service is great .
2 years ago
We bought a car for my mom here. The service was good and they called often to make sure that she was happy with the purchase. I also own a Kia and have brought it here for service for the past 3 years. Never disappointed.
3 years ago
How Did We Do?